PUR-ZEN FITNESS is going virtual! Due to the covid-19 global virus.
PUR-ZEN Fitness is a family , this business depends on the community. If PUR-ZEN is a sanctuary you enjoy, and you would like to see it survive this global crises, you could help by purchasing an online monthly membership . Classes, Meditations, workshops, livestreams and other content will be added regularly, PUR-ZEN is hard at work to make this transition as smooth as possible. Your support will help fund and enrich this project and help the studio navigate through these tough times.
Together we will climb over the wall of Fear and find JOY !
In an effort to meet the demands of the Covid-19 we are going Virtual - we are working with different platforms to find the best possible way to stay connected with YOU!
1) our first platform is with ZOOM :
We will offer high quality DAILY 60 minute sessions.
They are filmed live and streamed from our sanctuary to yours! The classes are by invite only , you will receive a ZOOM acct code to sign in to live streaming. we are doing this the first week and may adopt namastream for access videos and ZOOM for live interactive screen ( still figuring it all out)
2) online via namastream
PUR-ZEN handles all account questions and billing. This is separate from PUR-ZEN's MindBody Online student portal and billing is handled via a different payment processor. Both MindBody Online and Namastream are integrated with PUR-ZEN's website.
Namastream is a streaming service comparable to Netflix – you pay a subscription fee for access to videos. This makes it super easy and convenient to use from any device!
It is not an app that you download to your phone and videos are not downloadable either. The site is located at its own web address and is accessible through Pur-ZEN’s ‘Virtual studio’ tab. We recommend you bookmark or save Namastream address to your desktop or home screen for easy accessibility. Students can manage their own accounts on Namastream. Once logged in, the ‘My Account – About’ page will store all contact info, password reset links, current product subscription billing info and give students the ability to cancel their accounts at any time. It is also from the ‘My Account – Products’page that student can access the content they have subscribed to by selecting ‘View Product’and then ‘Included Content’.
frequently asked questions
Is my username and password the same combination as it is for my MindBody Online?
No. These are separate platforms so need separate usernames and passwords. I don’t remember my password for Namastream. Would should I do? Enter your email on log-in page and click ‘Forgot Password?’ If the password link reset doesn’t work, there is no password because you most likely joined with the social or the google logins. (So there is now password to send. ) Try the social login and see if that works. If you want to change to email and password (instead of social log-in), please email firstname.lastname@example.org
I have a coupon code to use – where and how do I do that?
Great question! Depending if you are on a phone, ipad or laptop, the prompt may be in slightly different places. Before you enter your payment information, look for the header that says ‘Order Summary’ and you should see a link that says ‘I have a coupon code’. Click, enter your coupon code, and press ‘Check’. Amount should adjust to reflect coupon. Proceed by entering payment information and ‘Purchase Product.’
My coupon code doesn’t seem to be working – what should I do?
Make sure you have set up a username and password.
Try from a computer, not a phone or tablet.
If on phone, turn WiFi off if you aren’t actually connected to a WiFi network you know (ie not an shaw hotspot at starbucks)
Make sure you are using promo code on the correct product.
Still not working? Email us!
I purchased my product but now I can’t find it. Where can I access my videos?
If you are logged in, go to ‘Products’ and under ‘My Products’ you’ll see your purchases. Click ‘View Product’ and then navigate to ‘Included Content’ to begin watching your videos. please be patient with us as we will upload info as fast as we make it and be adding content as we can :)
Do I need to download videos?
Nope, they will on be streamed – similar to Netflix or other streaming services! Namastream supports Chrome, Safari, Firefox and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly.
I’m having problems with my videos – they are slow, keep closing, etc. What should I do?
If you are trying to play a video and it is continually buffering, try the following:
Stop any other files from downloading
Close any websites that might be constantly updating
Close messaging apps that might be slowing your computer down
Close everything down and only have Namastream open
If you are using Wifi, public hotspots may slow things down; try on our your network for better results
If this doesn’t work, please connect with Namastream tech support directly email@example.com
How do I cancel my subscription?
We’re sad to see you go but understand. Remember you can resubscribe at any time for no commitment. Once you log-in, go to ‘My Account’ and go to ‘My Purchases’. From the drop down menu, select ‘Cancel’. You can cancel at any time! Your videos will be accessible for the remainder of your billing cycle.
Please note, no refunds will be issued on any of our monthly or yearly subscriptions. So, please make note of your billing date.
How can I change the credit card I have on file for billing?
We have to do this for you! Please contact Teresa by calling 250-486-7295 or emailing firstname.lastname@example.org
Please note: our payment processor for our online studio is different than what we use for your classes, so we can not use your card on file. (Well, we can use the same card, but it’s encrypted in MindBody for security, so we’ll still need you to give us the card details again!)
Can I buy a gift card for your online site?
You sure can! You can purchase gift cards in a variety of options once you log on or by clicking here. Currently, gift cards for pur-zen in-studio classes and gift cards for our online site are sold separately and not interchangeable.
Where I can send feedback or suggestion for online content?
This is great! We love feedback and welcome your suggestions for what you’d like to see us add online. Please email Teresa directly
support: how to setup your account
Pur ZEN Fitness LTD
& Wellness Massage